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Custom Support

This feature allows you to direct users to your own support platform by setting a custom URL, email, or phone number for assistance. This ensures that support requests are handled through your preferred channels.

Enabling Custom Support​

1 Navigate to Workspace and click on Settings.

2 Click on the Workspace Attributes tab.

3 Look for SUPPORT, and click on it.

4 You will be redirected to the Custom Support configuration page.

Custom Support Page

5 Enable the toggle to activate Custom Support.

Enable Toggle

6 The support configuration options will be displayed.

7 Enter the support URL, email, or phone number where support requests should be directed. If providing an email, use the format mailto:eztodocs@gmail.com, and for a phone number, use tel:+919876543210.

Support URL

8 Enter a support message that will be displayed when users access support. To include a clickable support link, place the link text inside {}, such as {Click here}.

Note that, if no message is provided, the default message will be used.

Support Custom Message

9 Once all configurations are completed, click on the SAVE button.